Refund policy


At ZakSole, customer satisfaction is our top priority. We strive to provide high-quality products and seamless shopping experiences. If you are not completely satisfied with your purchase, we offer a structured and transparent refund policy.

1. Return & Refund Eligibility

We want you to love your ZakSole insoles. That’s why we offer a 30-day comfort trial from the date you receive your order.

To qualify for a return, the following conditions must be met:

  • Your request is made within 30 days of delivery.
  • You include your order number or proof of purchase.
  • Insoles may be worn and trimmed. We just ask that they’re returned clean and in reasonable condition.

Return shipping is free. We’ll email you a prepaid return label once your return is approved.

2. How to Initiate a Return

To begin the return process, please contact us at zaksole.smm@gmail.com. Once your return request is approved, we’ll email you a free prepaid return label and instructions for sending your item back.

Return Address:
24 Harkness Street Ardwick, Manchester, United Kingdom
M12 6BT

  Important: Items returned without prior approval will not be accepted.

For any inquiries regarding returns, feel free to reach out at

zaksole.smm@gmail.com.

3. Damaged or Incorrect Items

We take quality control seriously. If your item arrives damaged, defective, or incorrect, please contact us immediately upon receipt with details and supporting images. We will assess the issue and provide a resolution promptly.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Gift cards & sale items
  • Orders where the return request is made after the 30-day trial period
  • Insoles that have been deliberately damaged or returned heavily soiled

If you have any concerns about the return eligibility of your product, please reach out before purchasing.

5. Exchanges

To exchange an item, please follow these steps:

  1. Initiate a return for the original item.
  2. Once the return is approved and processed, place a new order for the desired item.

This ensures that your new item is secured while we process your return.

6. European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason. The returned item must meet the return conditions in Section 1 above. Proof of purchase is required.

7. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the refund approval status. If approved, a refund of 100% of the original payment will be issued to your original payment method within 05-07 business days.

Please note:

  • Processing times may vary depending on your bank or credit card provider.
  • If you have not received your refund within 05-07 business days, contact us at zaksole.smm@gmail.com.

We appreciate your business and are here to assist you with any concerns. For any further inquiries, do not hesitate to contact us!